Privacy Policy

Last updated: June 5, 2026

Track Link Solutions (“Track Link,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, mobile applications, and related services (collectively, the “Services”).

By using the Services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Services.

1. Scope

This policy applies to:

• Our website and web-based experiences
• Our iOS and Android mobile applications
• Any APIs, SDKs, or integrations that connect to our platform

2. Information We Collect

We may collect the following categories of information:

• Account information — name, email address, username, password (hashed), profile preferences, and authentication tokens if you sign in via a third party (e.g., Apple, Google).
• Usage data — features accessed, pages or screens viewed, session duration, interaction events, crash logs, and performance diagnostics.
• Device information — device type, operating system version, app version, language, time zone, mobile carrier, IP address, and unique device or advertising identifiers where permitted by law.
• Location data — approximate or precise location only if you grant permission through your device or browser settings (e.g., for venue experiences or geo-relevant race content).
• Push notification tokens — device tokens used to deliver alerts you have opted into.
• Communications — messages you send to us, support requests, and feedback.
• Payment information — if applicable, transactions are processed by third-party payment providers; we do not store full payment card numbers.
• Cookies and similar technologies — on our website, we may use cookies, pixels, and local storage for authentication, preferences, and analytics.

3. How We Use Information

We use collected information to:

• Provide, operate, maintain, and improve the Services
• Personalize content, race feeds, and fan experiences
• Send transactional messages and, with consent, promotional push notifications or emails
• Monitor usage, troubleshoot issues, and prevent fraud or abuse
• Comply with legal obligations and enforce our terms
• Conduct analytics and product development

4. Mobile Application Practices

When you use our mobile apps, the following may apply:

• Permissions — the app may request access to notifications, network connectivity, storage, camera, photos, microphone, or location. You can manage permissions in your device settings; some features may not work if permissions are denied.
• Push notifications — you may opt out via device settings or in-app preferences. Opting out does not affect essential service messages where permitted.
• Background processing — the app may refresh data or sync content in the background to support live timing and event updates.
• Apple App Tracking Transparency (iOS) — on supported iOS versions, we will request permission before tracking your activity across other companies’ apps and websites for advertising purposes.
• Advertising identifiers — we may collect mobile advertising IDs (e.g., IDFA, GAID) only where allowed and, on iOS, after obtaining any required consent. You can limit ad tracking in your device privacy settings.
• App store requirements — our App Store and Google Play listings link to this policy as required by Apple and Google.

5. Legal Bases for Processing (EEA/UK)

If you are in the European Economic Area or United Kingdom, we process personal data based on:

• Performance of a contract (providing the Services you request)
• Legitimate interests (security, analytics, product improvement)
• Consent (marketing, certain tracking, optional location)
• Legal obligation

6. Sharing of Information

We may share information with:

• Service providers — hosting, analytics, crash reporting, customer support, email delivery, and payment processors under contractual safeguards.
• Event partners and rights holders — where you engage with a specific race, series, or venue experience and sharing is necessary to deliver that service.
• Legal and safety — when required by law, court order, or to protect rights, safety, and security.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to continued protection of your information.

We do not sell your personal information for money. We do not share personal information for cross-context behavioral advertising without offering applicable opt-out rights where required by law.

7. Data Retention

We retain information only as long as necessary for the purposes described in this policy, including legal, accounting, or reporting requirements. When no longer needed, we delete or anonymize data within a reasonable period.

8. Security

We implement administrative, technical, and organizational measures designed to protect your information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

9. Children’s Privacy

The Services are not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will take steps to delete it.

10. Your Rights and Choices

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information
• Object to or restrict certain processing
• Data portability
• Withdraw consent where processing is consent-based
• Opt out of marketing communications
• Disable cookies via browser settings
• Delete your account through the app or by contacting us

To exercise these rights, email info@tracklinksolutions.com. We may verify your request before responding.

11. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have additional rights including knowing what personal information we collect, requesting deletion, correcting inaccurate information, and limiting use of sensitive personal information. You will not receive discriminatory treatment for exercising these rights. Authorized agents may submit requests on your behalf subject to verification.

12. International Transfers

We may process and store information in the United States and other countries. Where required, we use appropriate safeguards (such as standard contractual clauses) for international data transfers.

13. Third-Party Links and Services

The Services may link to third-party websites, apps, or social platforms. We are not responsible for their privacy practices. Review their policies before providing information.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the “Last updated” date. Material changes may be communicated via the app, email, or in-app notice where required by law. Continued use after changes constitutes acceptance of the updated policy.

15. Contact Us

For privacy-related questions or requests, contact:
Track Link Solutions
Email: info@tracklinksolutions.com